Question 1

What is LightNG and how does it work?

Accepted Answer

LightNG is a chat-first electricity bill payment platform built by Cardify. Instead of filling in forms, you simply chat with the LightNG AI assistant — tell it your meter number and how much you want to buy, and it handles the rest. You pay via card or bank transfer, and your token arrives within 5 minutes via SMS and inside the chat.

Question 2

Which electricity distribution companies (DisCos) does LightNG support?

Accepted Answer

LightNG supports all 12 NERC-licensed DisCos: Ikeja Electric, Eko Electricity, Abuja Electricity (AEDC), Enugu Electricity (EEDC), Ibadan Electricity (IBEDC), Port Harcourt Electricity (PHEDC), Kano Electricity (KEDCO), Jos Electricity (JED), Kaduna Electricity (KAEDCO), Benin Electricity (BEDC), Yola Electricity (YEDC), and Aba Power. Coverage for LASERC and GOSERC jurisdictions is updated as regulatory changes take effect.

Question 3

How do I know which DisCo serves my area?

Accepted Answer

LightNG automatically identifies your DisCo when you enter your meter number — the first digits encode the distribution company. You can also check the NERC coverage map on nerc.gov.ng. Common mappings: Lagos Island/Eko → Eko Electric; Lagos Mainland/Ikeja → Ikeja Electric; Abuja → AEDC; Rivers/Bayelsa → PHEDC; Oyo/Osun/Ogun → IBEDC.

Question 4

Where do I enter my electricity token once I receive it?

Accepted Answer

For prepaid meters, enter the 20-digit token on the keypad of your metre unit, then press the hash (#) or enter key as directed by your meter type. The meter will display a confirmation and credit your unit balance. LightNG provides brief meter-specific guidance in the chat after delivery.

Question 5

Can I get a receipt for my electricity purchase?

Accepted Answer

Yes. A digital receipt is available in the chat immediately after each successful transaction. It includes the transaction reference, amount, meter number, DisCo, token units, and a timestamp. You can screenshot it or share it directly from the app.